Returns

Refunds, cancellations, and downloads

Effective date: 12 September 2025

This policy explains when refunds are available and how to request one. It primarily covers digital products (e.g., downloadable guides).

Who we are

zexizikzen · Registration No. 45248123

Flat 66 Harrison Union, Kimberlytown, CF62 3HX · United Kingdom

Phone: +445259714713 · Email: [email protected]

Digital products (downloads)

  • We offer digital travel guides and related downloadable materials.
  • In many jurisdictions, the statutory 14‑day cooling‑off period for digital content may end once the download or streaming begins with your consent.
  • If you have not accessed or downloaded the file, you can cancel within 14 days of purchase for a full refund.
  • If a file is defective or not as described, contact us within 14 days and we will provide a replacement or refund.
When purchasing, we may ask you to consent to immediate access, acknowledging that this waives the cooling‑off period after download starts.

Services or preorders (if offered)

  • Cancellations requested 48 hours before the scheduled delivery are eligible for a full refund.
  • Cancellations within 48 hours may receive a partial refund, accounting for time already spent.

How to request a refund

  1. Email [email protected] from your purchase email address.
  2. Include your order number, purchase date, and reason for the request.
  3. Attach screenshots or error details if the file is not working.

We typically respond within 3 business days. If approved, refunds are issued to the original payment method within 5–10 business days (bank processing times may vary).

Non‑refundable items

  • Gift cards or promotional codes
  • Downloaded digital products where you consented to immediate access and have already accessed the file, unless defective
  • Third‑party bookings or products purchased via external links (subject to the third party’s policies)

Chargebacks and dispute resolution

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Unfounded chargebacks may be contested with documentation.

Contact

zexizikzen

Flat 66 Harrison Union, Kimberlytown, CF62 3HX · United Kingdom

Phone: +445259714713 · Email: [email protected]